Delivery and Returns

Delivery

 

Each piece of jewellery is made in our studio, please allow 3 working days for your piece to be made and sent out. If you need something quicker, get in touch and we’ll always do our best to help.

UK Shipping Times

  • Standard Delivery - Allow 5 working days

  • Special Delivery - Allow 3 working days

International Shipping Times

  • Europe - Allow 8 working days

  • Worldwide - Allow 10 working days

We use Royal Mail 2nd class tracked and signed for standard delivery, Royal Mail next day before 1pm for special delivery and Royal Mail tracked and signed for international delivery. Our timings are based on studio time plus Royal Mail’s delivery timeframe for each service, however please note that only Special Delivery is a guaranteed service.

Returns

 

We hope that you love your piece, but if you do need to return anything that’s no problem. You have 14 days to let us know if you’d like to send something back. If you are buying as a gift and need an extended returns time, let us know when you are ordering and we’ll make a note of the intended gifting date instead.

  • Send an email to hello@promisespromisesjewellery.com to let us know to you’d like to return something.

  • Send your piece back to us making sure to include your name, a note of whether you’d like a refund or exchange and your email address.

  • Once we have the piece back we’ll email you to confirm that we have processed the receipt or sent your exchanged item.

  • We can only exchange or refund items that have reached us safely so we suggest using a tracked method of delivery.

  • We don’t pay for return postage however we will cover sending you a new item if you choose to exchange.