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Delivery and Returns

Delivery

Promises Promises jewellery is made to order, so please allow 1-3 working days for your items to be made and dispatched. If you need something handcrafted sooner, please contact us and we will prioritise your order if we can.

Once your item is ready to dispatch, the delivery time will depend on your chosen delivery method and destination. 

Delivery method Destination Delivery time Cost
Standard Delivery UK 2-3 working days £2.50, free for orders over £30
Royal Mail Special Delivery UK Next day before 1pm £7, free for orders over £100
International Tracked Europe 5+ working days £8
International Tracked Rest of the World 7+ working days £10

If you are ordering from outside the EU, customs charges may apply. Please not that you are responsible for these charges, and that they will vary depending on your country's customs policy. To find out more information, it is best to contact your country's border control directly.

If you have any further questions about your delivery, please email vicky@promises-promises.co.uk.

Returns

We hope that everything is perfect first time. If you do wish to return any items, it's easy!

1. Email vicky@promises-promises.co.uk within 28 days of receiving your order

2. Please let us know when to expect your item, your order number and whether you would like an exchange or a refund

3. Package your item, including a label with your name and order number, and address it to:

Promises Promises
Studio 4E, Unit 9 Queens Yard,
White Post Lane,
London,
E9 5EN

4. Return your item using your preferred method. We advise using a Tracked Delivery method, as we can only refund or exchange items that have reached us safely. Please note that we do not cover return delivery costs.